jeta77 Privacy Policy

1 Introduction

jeta77 ("we", "us", "our") operates the online casino and sports betting platform accessible at jeta77.club. We are committed to protecting the privacy and security of every individual who interacts with the Platform. This Privacy Policy ("Policy") describes in plain and formal English how jeta77 collects, processes, stores, shares, and safeguards your personal data when you register for an Account, make a deposit or withdrawal, place a bet, contact our support team, or otherwise interact with any part of the jeta77 Platform.

This Policy applies to all jeta77 users, including registered Players, prospective members who browse the Platform without registering, and any individual who contacts jeta77 via email or live chat. By creating an Account or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the processing activities described herein.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which contain additional provisions relevant to how we manage your account and your information.

2 Data We Collect

jeta77 collects only the personal data that is necessary to provide our services, comply with legal obligations, and protect the integrity of the Platform. The categories of personal data we collect include:

2.1 Identity Data

• Full legal name as it appears on your government-issued identity document
• Date of birth (used to verify that you meet the 18+ age requirement)
• National Identity Card (NID) number, passport number, or driving licence number where submitted for KYC verification
• Scanned or photographed copies of identity documents submitted during the verification process

2.2 Contact Data

• Email address
• Mobile phone number (used for account authentication and payment processing via bKash, Nagad, Rocket, or Upay)
• Residential address (used for KYC and anti-money laundering compliance)

2.3 Financial Data

• Mobile financial service account identifiers (e.g., bKash or Nagad mobile number) associated with deposits and withdrawals
• Bank account details where bank transfer payment methods (Dutch-Bangla Bank, City Bank, BRAC Bank) are used
• Transaction history: deposit amounts, withdrawal amounts, dates, and payment method used — all denominated in BDT
• Card details (Visa, Mastercard) handled directly by our PCI-DSS compliant payment processor; raw card numbers are never stored on jeta77 servers

2.4 Gaming & Betting Data

• Game session records including game title, stake, outcome, and timestamp
• Sportsbook bet history including market, selection, odds, stake, and settlement result
• Bonus participation records including offers claimed, wagering progress, and expiry
• Responsible gaming tool settings including any deposit limits, session limits, or self-exclusion periods you have activated

2.5 Technical & Usage Data

• IP address and approximate geographic location derived from IP
• Device type, operating system, and browser version
• Session duration, pages visited, and navigation paths within the Platform
• Cookie identifiers and similar tracking technologies (see Section 8)

2.6 Communications Data

• Records of live chat conversations with the jeta77 support team
• Email correspondence sent to or received from [email protected]
• Feedback, complaints, and dispute records

3 How We Collect Your Data

jeta77 collects personal data through the following channels:

• Direct Provision: Information you provide when completing the registration form, submitting KYC documents, making a deposit or withdrawal request, or contacting our support team.
• Automated Collection: Technical and usage data collected automatically through cookies, web beacons, and server logs when you access and interact with the Platform.
• Third-Party Sources: Where permitted and necessary, jeta77 may receive limited data from payment processors (e.g., transaction confirmation status from bKash or Nagad), fraud prevention services, and identity verification providers to cross-check information you have submitted.
• Game Providers: Aggregated and anonymised session data from game providers (Evolution Gaming, Pragmatic Play, NetEnt, Spribe, Ezugi, Microgaming) relating to game round integrity and RTP compliance. Game providers do not share individually identifiable player data with jeta77 beyond what is necessary for account crediting and settlement.

4 How We Use Your Data

jeta77 uses the personal data we collect for the following specific purposes:

jeta77 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human oversight. Responsible gaming monitoring flags are reviewed by trained support staff before any account restriction is applied.

5 Legal Basis for Processing

jeta77 processes your personal data on the following legal grounds:

• Contractual Necessity: Processing required to fulfil our obligations under the Terms & Conditions you accepted at registration, including account management, payment processing, game settlement, and customer support.
• Legal Obligation: Processing required to comply with applicable anti-money laundering obligations, age verification requirements, fraud prevention duties, and any lawful requests from competent authorities.
• Legitimate Interests: Processing necessary for jeta77's legitimate business interests, including fraud detection, Platform security, responsible gaming monitoring, and service analytics — provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing of your data for optional promotional communications. You may withdraw your consent to marketing communications at any time by contacting [email protected] or updating your Account preferences.

6 Data Sharing & Third Parties

jeta77 does not sell, rent, or trade your personal data to any third party. We share personal data only in the following limited and controlled circumstances:

6.1 Payment Processors

To process deposits and withdrawals, jeta77 shares the minimum necessary financial and identity data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and international card networks (Visa, Mastercard). These processors handle data under their own privacy frameworks and are bound by applicable financial regulations.

6.2 Game Providers

To deliver casino games and sportsbook services, jeta77 works with licensed game technology providers including Pragmatic Play, Evolution Gaming, NetEnt, Spribe, Ezugi, and Microgaming. These providers may receive a session token and stake information necessary to run the game round; they do not receive your full identity profile.

6.3 Fraud Prevention & Identity Verification

jeta77 may share identity data with specialist KYC and anti-fraud service providers to verify account information and detect suspicious activity. Any such providers are contractually obligated to process data only on jeta77's instructions and to maintain appropriate security standards.

6.4 Legal Disclosure

jeta77 may disclose personal data to law enforcement, regulatory authorities, or courts where required to do so by applicable law, valid legal process, or to protect the rights, property, or safety of jeta77, its staff, or its users. jeta77 will notify affected users of any such disclosure to the extent permitted by law.

7 Data Retention

jeta77 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention principles apply:

• Active Account Data: Retained for the full duration of your Account's active status plus a minimum period of five (5) years following account closure, to satisfy anti-money laundering record-keeping requirements.
• KYC Documents: Identity verification documents are retained for a minimum of five (5) years from the date of submission or account closure, whichever is later.
• Transaction Records: All deposit, withdrawal, and bet settlement records are retained for a minimum of five (5) years in accordance with standard financial record-keeping practice.
• Support Communications: Live chat logs and email correspondence are retained for a period of three (3) years from the date of the communication, unless a longer period is required to resolve an ongoing dispute.
• Marketing Consent Records: Records of your consent to receive promotional communications are retained for the duration of your Account and for two (2) years following any withdrawal of consent.
• Technical & Usage Data: Anonymised analytics data may be retained indefinitely for platform improvement purposes; data that remains linked to your Account is deleted within twelve (12) months of account closure.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. You may request early deletion of certain categories of data subject to the conditions described in Section 10.

8 Cookies & Tracking Technologies

jeta77 uses cookies and similar tracking technologies to operate the Platform, remember your session, and analyse usage patterns. The following categories of cookies are in use:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication tokens, security cookies, and load-balancing identifiers. These cannot be disabled without impairing your ability to use the Platform.
• Functional Cookies: Remember your preferences such as language settings and responsible gaming tool configurations between sessions.
• Analytics Cookies: Collect aggregated, anonymised data about how users navigate the Platform — page views, session durations, and feature usage. This data is used exclusively to improve the Platform's performance and user experience.
• Security Cookies: Assist in fraud detection by identifying anomalous session patterns, unusual IP changes, or device fingerprint mismatches that may indicate account compromise.

jeta77 does not use third-party advertising cookies or behavioural tracking cookies that profile you for the purpose of targeting advertisements on external websites. You may manage cookie preferences through your browser settings; however, disabling strictly necessary cookies will prevent you from logging in or using core Platform features.

9 Data Security

jeta77 applies a layered security architecture to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our principal security measures include:

• SSL/TLS Encryption: All data transmitted between your device and the jeta77 Platform is encrypted in transit using TLS 1.2 or higher. The padlock indicator in your browser confirms this connection is active.
• Encrypted Storage: Sensitive data fields — including identity document references and financial account identifiers — are encrypted at rest within jeta77's database infrastructure.
• Access Controls: Access to personal data is restricted to jeta77 staff and service providers who require it to perform their specific operational role. Access is controlled by role-based permissions and logged for audit purposes.
• Two-Factor Authentication: jeta77 offers two-factor authentication (2FA) for Account login and supports its use as a strong security recommendation for all Players. Enabling 2FA significantly reduces the risk of unauthorised access.
• Vulnerability Management: jeta77's technical infrastructure undergoes periodic security assessments. Known vulnerabilities are patched promptly in accordance with a defined remediation schedule.

While jeta77 takes all reasonable and industry-standard precautions, no data transmission over the internet can be guaranteed to be completely secure. In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, jeta77 will notify affected users as soon as reasonably practicable.

10 Your Rights

As a jeta77 user, you have the following rights with respect to your personal data. To exercise any of these rights, please submit a written request to [email protected] with the subject line "Data Rights Request". jeta77 will respond within a reasonable timeframe and in any event no later than thirty (30) calendar days from receipt of a valid request.

• Right of Access: You may request a copy of the personal data jeta77 holds about you, along with information about how it is being processed.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data held in your Account. Minor corrections (e.g., contact number updates) can be made directly from within your Account settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to jeta77's legal retention obligations. Note that certain data categories (e.g., transaction records, KYC documents) must be retained to comply with applicable law and cannot be deleted on request alone.
• Right to Restrict Processing: In certain circumstances, you may request that jeta77 restrict the processing of your data while a rectification or objection request is being evaluated.
• Right to Object: You may object to processing based on legitimate interests grounds. jeta77 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to Data Portability: You may request that jeta77 provide your Account data in a structured, commonly used, machine-readable format (e.g., CSV) for your own records or for transfer to another provider.

11 Children's Privacy

The jeta77 Platform is strictly intended for individuals who are 18 years of age or older. jeta77 does not knowingly collect, process, or retain personal data relating to children under the age of 18. If jeta77 becomes aware that personal data has been collected from a person under 18, the Account will be closed immediately, the data will be deleted (subject to any legally mandated retention obligations), and the matter will be escalated as required by applicable law.

Parents and guardians who believe that a minor may have created an Account on the jeta77 Platform are encouraged to contact us immediately at [email protected]. jeta77 takes child protection obligations seriously and will act on all such reports without delay. We recommend that adults who share devices with children make use of parental control software to prevent access to gambling platforms.

12 Amendments to This Policy

jeta77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. When material changes are made to this Policy, jeta77 will notify registered users via the email address associated with their Account and will post a prominent notice on the Platform prior to the changes taking effect.

The "Effective Date" displayed at the top of this Policy indicates when the current version came into force. Your continued use of the Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. If you disagree with any changes, you should cease using the Platform and may request account closure in accordance with Section 4.4 of the Terms & Conditions.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jeta77 handles your personal data, please contact our Data Support team using the details below. All communications should be submitted in English.

• Email: [email protected] (plain text — not a clickable link)
• Subject Line: Please use "Privacy Enquiry" or "Data Rights Request" for faster routing
• Response Time: Data rights requests are responded to within thirty (30) calendar days; general privacy queries within two (2) business days during Bangladesh Standard Time (BST, UTC+6) hours
• Live Chat: Available 24/7 via the in-platform chat widget for general privacy questions